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Ad88 — Privacy Policy
Your data is safe with us

This Privacy Policy details how your personal information is collected, stored, and used on the ad88 platform. We believe transparency is the foundation of trust.

Last updated: January 2026
Table of Contents

1. Introduction

Ad88 ("we", "us", "platform") takes your privacy seriously. This Privacy Policy ("Policy") explains in full how personal information is collected and handled for all users ("you", "member") of the ad88 website or mobile application.

Ad88 is committed to providing users in Bangladesh with a safe, transparent, and trustworthy online gaming experience. By registering or continuing to use our platform, you are deemed to have accepted this Privacy Policy.

This policy is developed in accordance with international data protection standards and is updated regularly.

2. Information We Collect

We collect various types of information to deliver our services on the ad88 platform. The data categories are outlined below:

Personal Identification Information:

  • Full name and date of birth (for age verification)
  • Mobile number and email address
  • National ID or passport number (for KYC verification)
  • Current address

Financial information:

  • Mobile banking number (Mobile Banking, Nagad, Rocket)
  • Transaction history and amounts
  • Deposit and withdrawal records

Device & Usage Information:

  • IP address and device identifiers
  • Browser type and operating system
  • Gaming activity and session data on the platform
  • Click and navigation data

We only collect information that is genuinely necessary to provide our services. No unnecessary data is requested.

3. Use of Information

Collected data is used solely for the purposes listed below. Your data is never used for unnecessary or commercial purposes.

Purpose Data Used Basis
Account management Name, mobile number, email Contractual necessity
Payment Processing Mobile Banking Information Contractual necessity
Identity Verification (KYC) NID / Passport Legal obligation
Fraud Prevention IP, device, transactions Legitimate Interest
Customer support All contact information Contractual necessity
Promotional Communications Mobile, email Consent (Opt-in)

You can opt out of promotional communications at any time by contacting our support team.

4. Information Sharing & Disclosure

Ad88 never sells your personal data to third parties. However, limited information may be shared in specific circumstances:

  • Payment Provider: Necessary information is shared with mobile banking partners to process transactions.
  • Security Service Provider: Trusted technology partners for fraud detection and cybersecurity.
  • Legal authorities: We are required to disclose information in compliance with court orders or official directives from regulatory authorities.
  • Anti-Money Laundering: Suspicious transactions may be reported in accordance with AML regulations.

All third-party partners are contractually bound to follow the same data protection standards.

5. Cookies & Tracking Technologies

Ad88's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform runs smoothly.

Cookie types:

  • Essential cookies: Login sessions and security tokens — the platform cannot function without these.
  • Performance cookies: Stores your preferred language, game settings, and usage habits.
  • Analytics Cookies: Anonymized data is collected to understand which sections of the platform are most frequently used.

Cookies can be disabled through your browser settings; however, this may limit certain features of the platform.

6. Data Security Practices

Ad88 uses multiple layers of security to protect your data. Our servers and data centres are secured with industry-leading cybersecurity technology.

  • 256-bit SSL/TLS encryption is applied to all data transfers.
  • Stored data is protected with AES-256 encryption.
  • Automated alerts are sent whenever a suspicious login or access attempt is detected.
  • Payment data is stored in a separate, secured environment in compliance with PCI-DSS standards.
  • Staff access to data is restricted on a least-privilege basis.
  • Regular security audits and penetration tests are conducted.

Keep your account password confidential. ad88 will never ask for your password by phone or chat.

7. Data Retention Period

Ad88 does not retain your data indefinitely. Retention periods are defined by data type:

  • Account information: For the duration of the active account and up to 5 years after closure.
  • Financial transaction records: Retained for up to 7 years as required by law.
  • KYC verification documents: Up to 5 years maximum, in accordance with regulatory guidelines.
  • Gaming logs and session data: Up to 1 year, after which data is anonymized.
  • Customer service contact: 2 years after the issue is resolved.

Upon expiry of the designated retention period, data is securely deleted or anonymized.

8. Your Rights

As an ad88 member, you have the following rights regarding your personal data. Contact our support team to exercise any of these rights.

Your Data Rights

Ad88 gives you full control over your personal information.

1
Right to Know

You can find out what data we hold about you and how it is being used.

2
Right to Rectification

You may request that incorrect or outdated information be updated or corrected.

3
Right to Erasure

You may request deletion of your data, subject to certain conditions being met.

4
Right to Restrict Processing

In specific circumstances, you may request a temporary pause on the processing of your data.

5
Right to Portability

You can receive your data in a structured, machine-readable format.

6
Right to object

You may object to your data being used for marketing or profiling purposes.

Why ad88 Is Your Data Safe?

Our data protection practices are built on world-class technology and standards.

End-to-end encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption — as secure as your bank.

No Data Sales

Ad88 never sells your personal data to third parties — that is our core commitment.

Minimum Access Policy

Staff can only access the data required for their specific role — full access is not granted.

Real-Time Alerts

If a suspicious login or access attempt is detected, an alert is sent to your mobile immediately.

Regular Security Audits

Regular security audits are conducted by independent third parties to identify and promptly address any vulnerabilities.

Automated data deletion

Once the designated retention period ends, data is automatically and securely deleted or anonymized.

9. Protection of Minors' Data

Ad88 strictly prohibits registration and use by anyone under 18. We do not knowingly collect information from minors.

  • Age is verified at registration, and a National ID may be requested in cases of reasonable doubt.
  • If any minor's data has been collected, it will be deleted immediately upon a parent or guardian's request.
  • If a minor is identified, the account will be closed immediately and any deposited funds will be returned.

If you suspect your child is using ad88, contact our support team and we will act promptly.

10. Policy Changes & Updates

Ad88 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

  • We will post a notice on the platform at least 15 days before any changes take effect.
  • A notification will be sent to your registered mobile number (where applicable).
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

If you do not agree to the changes, you may contact support to request account closure.

11. Contact & Complaints

For any questions, concerns, or requests to exercise your rights under this Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Via the platform's 24/7 support chat
  • Response Time: We typically respond within 2 business days

You may be required to provide certain information to verify your identity when submitting a data protection request.

General Inquiry

Answers to the most frequently asked questions about our Privacy Policy.

No, ad88 never sells your personal data to any third party. Data is used solely for service delivery, payment processing, and compliance with legal obligations.

Retention periods vary by data type. Account information is kept for 5 years after closure, financial transactions for 7 years, and gaming logs for 1 year. Once the retention period expires, data is securely deleted.

Reach us via our 24/7 live chat support or email us at [email protected]. Once your identity is verified, requests will be processed within 2 business days, subject to any legal obligations.

Disabling essential cookies may cause issues with login and session functionality. Performance and analytics cookies can be turned off, though some personalised features may become limited.

ad88 uses 256-bit SSL encryption, AES-256 data encryption, PCI-DSS compliant payment security, and regular third-party security audits — equivalent to international banking security standards.

Yes, for significant changes, a notice will be posted on the platform and a notification sent to your registered mobile at least 15 days in advance. The "Last Updated" date at the top of the page is always kept current.
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